Forward Air — Keeping your business moving forward

Announcements

All Forward Air terminals and hub operations in the U.S. will be closed on Monday, July 4, 2022 in observance of the Independence Day holiday. View Schedule.

Due to current volatility within our macro environment and supply chain compression, Forward will continue our current CAP and 2KM surcharges. This will enable us to maintain capacity and help us deliver on our expedited LTL service commitments for our customers.

Effective May 2, 2022, we are implementing minor changes to tender cutoff, recovery, or transit days in certain markets. These changes will not impact our current door to door schedules. A complete list of service schedule adjustments is available here.

New ABY Location in Service:

1708 Westtown Rd.,
Albany, GA 31707
Click to learn more

Beginning January 3, 2022, the Forward LTL Premier Booking process will automatically alert you when residential or liftgate services are required. API & EDI customers will default to and receive these accessorial charges automatically if not previously selected. The API & EDI residential default will be seen as Residential Delivery-Will Call for Appointment accessorial. Please contact your sales representative if you have any questions regarding these new enhancements.

We are implementing a general rate increase averaging 7.9% to any shipments tendered on or after February 1, 2022. Distribution-related quotes will be excluded from the general rate increase. A complete and updated list of changes to rates, fees and surcharges is available here.

Thank you Drivers, a message from Tom Schmitt, Chairman, President and Chief Executive Officer

Based on demand and overall macro supply chain outlook, we anticipate an even greater reliance on our expedited industry during peak season. As a result, Forward will make modifications to some select schedules, pickup and delivery services, commodities accepted, surcharges and rates during the upcoming months to protect the service integrity of our expedited network. These steps are intended to support our customers during this high demand, low-capacity time period. A complete listing of these modifications can be accessed here.

Covid-19 Response

All Stations are currently open and operating to assist our customers.

Forward requires every worker of a vendor or guest to wear a mask/face covering compliant with CDC guidelines while visiting any Forward facility. Click here for details.

Due to the COVID-19 pandemic, all drivers, vendors and visitors are required to complete a short questionnaire prior to entering any Forward Air facility. Click here to access the questionnaire online, or text CHECKIN to 72345. Paper questionnaires are also available at each facility.

Customer Service hours:

  • Monday-Friday: 7:00 AM - 11:00 PM EST
  • Saturday: 9:30 AM - 4:00 PM EST

Letter from the CEO on COVID-19 Preparedness (updated)

Forward Employees: To view all medical benefits, click the following link: https://www.cigna.com/legal/compliance/machine-readable-files. (This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers.)

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Corporate Overview

Forward Air has been a leader in the expedited ground transportation industry for over 25 years. Our portfolio of services has evolved to meet each customer’s unique shipping needs, including expedited linehaul (TL & LTL), pick-up and delivery, intermodal drayage and specialized temperature-controlled logistics services.

At Forward Air, we drive industry innovation and continuously strive to develop better technologies, systems and tools for our customers throughout North America – to keep your business moving forward. We are more than a transportation company. As a single resource for your shipping needs, we are your supply chain partner.

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Forward Air Careers: This is the place we call home.

ARE YOU BACKED BY A STRONG, STABLE COMPANY?

At Forward Air, we believe that EVERY TEAM MEMBER MATTERS and each person plays an integral role in ensuring that we provide quality service for our customers. We recognize our people as our most valuable asset. Together, as a team, we make the difference!